Business applications and change management: challenges to face.

Yousra Mahros, May 2021

The deployment of new business applications within your organisation requires the implementation of a change management strategy. The challenges to be faced are multiples. An effective change that is well received by all teams requires the implementation of a user adoption policy, as well as an effective feedback management system. Discover the main challenges of change management ans the mistakes to avoid.

1. Overcoming resistance and calming fears

Our brains do not like change. It is therefore natural that your employees are reluctant to change techniques and processes. The first challenge is to convince all the teams to accept the change in a positive spirit, and to make everyone understand that they have a place in this process.

2. Promoting user adoption

For your organisation to enjoy the full benefits of the new business application, it must be used to its full potential. This means that users must adopt it, which means both agreeing to use it and achieving technical proficiency with the tools it offers. Putting the user at the centre of the process is key to this.

3. Promoting collaborative intelligence

A well-collaborating team is a fertile ground for new ideas. It is therefore essential to create a spirit of innovation within your teams. This will motivate them to work together to build business applications that are perfectly suited to their needs.

4. Getting useful feedback

To be effective, change management must take up the challenge of good feedback management. This requires the implementation of appropriate tools, but also the training of users. The more they are aware of how to provide relevant and well-documented feedback, the more successful the processing of this information will be.

5. Don’t skip steps

One mistake to avoid is that of trying to save time by imposing your change management and multiplying changes at the same time. Your employees can only manage a limited number of new practices at a time, at the risk of falling into “change fatigue“. It is therefore better to make sure that a change has become a habit before embarking on the next implementation or reorganisation.

6. Considering feedback

We have said that it is important to collect relevant feedback. A common mistake is to ignore it, or not to keep employees sufficiently informed. All feedback must be responded to constructively if a proactive climate is to be maintained. Not taking into account the opinion of employees leads to poor user adoption.

Managing feedback and stimulating collaborative intelligence are critical to the success of your change management strategy. Addressing these challenges will help ensure the success of your business applications.