The feedback: an engagement tool for managers

Grégory Ruotolo, Apr 2020

In today’s business world, managers are increasingly looking to get the feeling of their employees so that they can work hand in hand. This is called “Feedback“.

It’s a return that is made of an experience, an event or an action that aims to maintain a link, a communication up and down with the hierarchy.

In the business world, we hear more and more about feedback and tools that accompany it. But why is it trendy today?

The feedback: a fabulous tool for management! 

The manager’s goal is to lead and accompany his teams to reach the set objectives.  To do this, he must know the environment that surrounds him, have a global vision and be attentive to the needs of his collaborators. Thus, feedback is an essential tool. 

First of all, thanks to it, the manager will be closer to his teams. He will be able to exchange with them on a regular basis and anticipate potential obstacles. 

The manager will then better understand the feelings of each person in his team and the whole project team in general.

The feedback will then enable him to avoid arguments and incidents. In fact, that could endanger the team’s harmony and have damaging consequences for the project or even for the company. 

Secondly, it will promote the commitment of the employees to the project headed by the manager or project leader. According to a study by Officevibe98% of employees disengage themselves from a project when there is no feedback. In opposition, 43% say they are highly motivated to give feedback at least once a week. Moreover, it would increase the success rate of projects, particularly IT projects, by 15%*.

Therefore, managers will be able to count on a motivated team committed to the achievement of objectives or project. 

Finally, it allows the manager to measure and monitor the performance of his team. It is the communication tool that allows him to exchange with his collaborators and follow the progression of the project.

Then, the manager will be able to make a positive or negative assessment of the current situation with the concerned employee(s), present the consequences of the situation, and congratulate or determine corrective actions together. 

In a nutshell, the implementation of a Feedback Management system will enable the company and the manager to continuously improve and adjust objectives and products in accordance with employees’ feelings. It will continuously optimize the experience of employees, thus improving their satisfaction, commitment and reinforcing the managerial image of the company. 

It is also essential for companies to develop this feedback culture with the arrival of the millennials who are used to sharing feedback in an ultra-connected world.

Sources:

https://www.infoq.com/fr/articles/rapport-chaos-2015/

https://www.marketing-etudiant.fr/feedback.html

https://www.docendi.com/blog/culture-du-feedback-axe-management-favorise-lengagement/

https://www.officevibe.com/blog/infographic-employee-feedback

https://www.infoq.com/fr/articles/rapport-chaos-2015/

https://blog.smart-tribune.com/exploiter-feedbacks-clients

https://www.mon-capitaine.com/2017/08/24/un-outil-de-management-extraordinaire-le-feedback/